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ENHYPEN World Tour poster

FAQ

  • When does Registration begin?

    Registration for early access to tickets starts Tuesday, February 6 at 5PM (PST) / 6PM (MST) / 7PM (CST) / 8PM (EST).

  • Do I need to be a ENGENE MEMBERSHIP holder to participate in the presale?

    Yes, this presale is exclusively for ENGENE MEMBERSHIP holders. If you are a non-member, please visit Weverse to join.

  • What do I do after signing up on Weverse?

    After signing up on Weverse, please follow the steps below.

    • Join ENHYPEN Weverse
    • Download Weverse Shop and log in with your Weverse account
    • Buy and join ENGENE MEMBERSHIP on Weverse Shop
    • Apply for ENGENE MEMBERSHIP PRESALE on Weverse

    Presale Registration will begin on Tuesday, February 6 at 5PM (PST) / 6PM (MST) / 7PM (CST) / 8PM (EST) and will continue until Friday, February 9 at 6PM (PST) / 7PM(MST) / 8PM (CST) / 9PM (EST).

  • I have already joined ENGENE MEMBERSHIP. Do I still have to apply for the ENGENE MEMBERSHIP PRESALE?

    Yes, this presale is exclusively for ENGENE MEMBERSHIP holders, and we will need to verify your membership prior to your participation in the presale. You must register on Weverse to receive a presale code that will provide you with a chance to purchase presale tickets.

    How to Apply: Open Weverse -> Go to ENHYPEN Weverse -> Tap the button on the top-right corner -> Tap ‘Notices’ -> Read the concert Ticket Information and apply for ENHYPEN MEMBERSHIP PRESALE

  • How do I receive my presale code?

    Once the registration period ends, we will send your presale code to the email address that is associated with your Weverse ID on Wednesday, February 14. You will have to input your presale code before purchasing presale tickets.

    If you have an iCloud email address, we suggest that the “Hide my Email” function is turned off to ensure proper code delivery. Click here for more info.

    If fans have signed up to Weverse via their Apple ID and have a setting to “Hide My Email”, their email does not pass through to us so that we can properly deliver their codes.

  • When is the presale?

    Presale will start at 4PM in local time of the respective venues on Wednesday, February 14 and will end at 10PM local time.

  • How many tickets am I allowed to purchase with my presale code?

    The presale code will allow you to purchase a maximum of 6 tickets and can only be used once per show.

  • Once I register for presale and receive the presale code, will it guarantee that I can purchase tickets during presale?

    Participating in presale registration DOES NOT guarantee tickets to the show. Tickets will be available on a first-come first-serve basis.

  • I am an ENGENE MEMBERSHIP holder and registered for presale. When and how will I receive the presale code?

    On Wednesday, February 14, AEG will send a presale code to your email address that is registered as your Weverse ID. If you have any issues receiving the presale code, please note that we will troubleshoot all issues and inquiries quickly to help resolve the issues.

  • How to buy presale tickets: 6 STEPS
    1. Create / Log in on ticket sites: Ticketmaster.com / AXS.com
    2. Search “ENHYPEN”
    3. Choose your desired city
    4. The Lobby -> Waiting Room -> Queue -> Enter “PRESALE CODE” (The “PRESALE CODE” is a combination of numbers and/or alphabet characters that was sent to your email address used as Weverse ID.)
    5. Select desired seating area (Limited to 6)
    6. Continue to purchase
  • What does “LOCAL TIME” mean?

    Local time refers to the time zone where the venue is located.

  • Where do I purchase the tickets?

    Tickets will be sold from the websites designated by the venues. Click the “BUY TICKETS” button on this website to directly get transferred to the ticket site.

  • Is there an age requirement to attend?

    This show is for all ages.

  • Are tickets refundable?

    All sales are final. No refund, no exchange available.

  • Will there be a General Onsale after ENGENE MEMBERSHIP PRESALE ends?

    Yes, there will be a General Onsale following ENGENE MEMBERSHIP PRESALE on Thursday, February 15 at 4pm local time. Tickets will be available on a first-come-first-serve basis.